ITSM Essentials English

ITSM Essentials English


EUR 100.00
excl. VAT

Learn when, where and how fast you want. The IT Service Management Essentials Training of our Digital Academy gives you a first glimpse into the world of ITIL 4.

With ITSM Essentials, you as an employee or manager can get a quick overview of the essential elements of IT service management on the basis of ITIL 4.

Included in the price:

  • 365 days access to the SERVIEW Digital Academy
  • Animated explanations in SERVIEW workbook style
  • Many practical examples
  • Learning controls in an entertaining dialogue process
  • Explanatory videos based on SimpleShow
  • ITIL 4 poster
  • Complete ITIL 4 glossary

Who should attend

You are for example a manager or employee of a service or IT organization, head, managing director, IT professional or business manager. Or you would like to acquire a basic understanding of ITIL. You want to learn the content flexibly and according to your own planning.

Course Prerequisites

You do not need any previous knowledge to take part in the ITSM Essentials. All the necessary content will be conveyed to you in the training.

What you will learn

This digital training consists of the following content:

  • Introduction to Service Management with ITIL ® 4
  • The ITIL ® basic principles
  • The four dimensions of service management
  • Overview of the ITIL ® Practices
Learn the basics of service management with ITIL®4. In this training you will learn the basics of the ITIL® philosophy and deal with the new service value system of ITIL®4. This course consists of four chapters: Chapter 1: Introduction to service management with ITIL®4 Chapter 2: The ITIL® guiding principles Chapter 3: The four dimensions of service management Chapter 4: Brief overview of ITIL® practices Net duration: approx. 2.5 hours including learning controls. Recommended effort: 4-5 hours.
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