Customer Data Platform Specialty

Customer Data Platform Specialists implement solutions that provide insight into customer profiles and track customer engagement activities to improve the customer experience and increase customer loyalty. In this course, participants will learn more about the Dynamics 365 for Customer Insights solution. This includes how to unify customer data with predefined connectors, predict customer intent with rich segmentation and maintain control over customer data. This expert course starts by creating a unified profile and then working with customer data.

Exam Journey Guide

Candidates for this exam implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.

Required exams: MB-260: Microsoft Customer Data Platform Specialist

Self-assessment

Use this self-assessment to gain insights in your overall competence level to this specific technology.

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Practice Test

The official MeasureUp practice tests (as available) are designed to help candidates prepare for and pass the Microsoft exams. The practice test measures your ability to accomplish technical tasks and understand relevant concepts. Please note: You can attempt multiple practice tests for your specific exam within 180 days after activation.

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Self-Paced Reinforcement

Reinforce your skills and confirm your understanding of Microsoft products by registering for additional free self-paced courses that will help you in your certification journey.