Dynamics 365 Customer Service

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

Exam Journey Guide

A Dynamics 365 Customer Service Functional Consultant implements and designs service management visualizations and reports provided by and in collaboration with the solution architect. This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage queues, entitlements, and service-level agreements; implement scheduling; implement Omnichannel for Customer Service; and manage analytics.

Required exams: MB-230: Microsoft Dynamics 365 Customer Service

Self-assessment

Use this self-assessment to gain insights in your overall competence level to this specific technology.

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Practice Test

The official MeasureUp practice tests (as available) are designed to help candidates prepare for and pass the Microsoft exams. The practice test measures your ability to accomplish technical tasks and understand relevant concepts. Please note: You can attempt multiple practice tests for your specific exam within 180 days after activation.

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Self-Paced Reinforcement

Reinforce your skills and confirm your understanding of Microsoft products by registering for additional free self-paced courses that will help you in your certification journey.