The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
Who should attend
This course is intended for contact center professionals, including those in the following roles:
- Contact center engineers
- Technologists
- Implementation consultants
- Interactive voice response (IVR) designers
Course Prerequisites
No prerequisites needed.
What you will learn
In this course, you will learn to do the following:
- Recognize the typical user persona for the Amazon Connect console.
- Explain the benefits of using the Amazon Connect console.
- Explore access control options for Amazon Connect console.
- Explore how different personas use the Amazon Connect console.
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