Amazon Connect offers the tools and techniques you can use to build applications and integrations for your cloud-based contact center. You can interact with Amazon Connect programmatically using APIs, SDKs, and the command-line interface. In this course, you will discover the fundamentals for Amazon Connect developers through learning of the AWS CLI, the Amazon Connect REST APIs, and the AWS SDK for Amazon Connect.
Who should attend
This course is intended for contact center professionals, including those in roles such as:
contact center engineer, Amazon Connect developer, implementation consultant.
Course Prerequisites
- Developer associate
- Developer learning plan
- Serverless learning plan
- Amazon Connect Introduction
What you will learn
In this course, you will learn to:
- Identify IAM permissions for Amazon Connect developers.
- Recognize AWS CLI concepts, terminology, and benefits for Amazon Connect.
- Recognize Amazon Connect REST API fundamentals, benefits, and considerations.
- Recognize AWS SDK purpose, components, concepts, terminology, and benefits.
Industry Partners
