The Cisco Certified Technician Supporting Cisco Collaboration Devices training focuses on the skills required for onsite support and maintenance of Cisco® collaboration endpoints and operating environments. Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade.
This training prepares you for the 100-890 CLTECH v1.0 exam. If passed, you earn the Cisco Certified Technician (CCT) Collaboration certification.
Who should attend
Cisco Third-Party Maintainer Field Engineers
Course Prerequisites
No course prerequisites
What you will learn
This training will help you:
- Achieve greater proficiency in using Cisco software configuration and tools, perform basic troubleshooting and remedial services, and achieve a greater understanding of video and collaboration fundamentals
- Gain confidence in managing Cisco collaboration devices and systems
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