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Customer Service Management Implementation

Customer Service Management Implementation

ServiceNow NIC-SNO-CSMI

USD 500.00
excl. VAT
Please note: The price will be deducted in your cart when a course seat is purchased.

In this 2-day interactive course, attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation.

Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation best practices.

Course Prerequisites

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
    • Instructor-Led, or
    • On Demand
  • Customer Service Management (CSM) Fundamentals
    • Instructor-led, or
    • On Demand
  • ServiceNow Platform Implementation
    • Instructor-Led, or
    • On Demand

Additional information

It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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Industry Partners

ServiceNow
Institution
ServiceNow
The institution that is responsible for the courseware (and lab environment, if included) of this learning product.
E-learning Format
On-demand Course
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
20 hours
The estimated total effort it will take you to complete the learning product.