Handling tricky situations in meetings.Asserting yourself without being aggressive. Avoiding snapping back.Choosing the right rephrasing technique.Answering questions.Developing fast reflexes.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
Anyone who is required to speak in public. This module is particularly suited to operations managers.
Course Prerequisites
No prerequisites.
What you will learn
By the end of this module, you will have learned a set of tools and methods to avoid trick questions in meetingsYou will know how to:use active listening tools,identify different question types,use varied rephrasing techniques.You will have acquired a reliable rephrasing method for use in meetings and in response to trick questions, allowing you to tame your emotions and develop fast reflexes.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
