The ServiceNow Human Resources Service Delivery (HRSD) application improves the employee experience by automating standard HR processes within an organization to eliminate the number of checklists, email exchanges, and phone calls performed by HR professionals.
In this course, participants work as HR Administrators to gain in-depth knowledge and practice in configuring and using the ServiceNow Human Resources Service Delivery (HRSD) application.
What you will learn
- Recognize the ServiceNow Human Resources Service Delivery (HRSD) application and its capabilities
- Define core HRSD roles in ServiceNow, including access considerations for employees
- Identify skills and auto-assign HR cases based on skills
- Describe and configure HR profiles, HR criteria, and user criteria
- Review the HR Case Management process and configure HR case templates
- Determine uses cases for document templates and the necessary configuration
- Generate HR services that are used to manage HR cases
- Build content on the Employee Center and define which employees can access the content
- Create an HR catalog item that can be accessed on the Employee Center
- Create HR knowledge articles and review the knowledge management lifecycle
- Create HR reports and surveys
- Describe and configure HR Performance Analytics
Additional information
It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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