IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology.
This course focuses on the lifecycle and process steps for Service Catalog, Request Management, Incident Management, Problem Management, and Change Management.
Supplemental information on Configuration Management (including Common Service Data Model) and Knowledge Management, and how they are used to support the ITSM applications listed above, is also provided.
Course Prerequisites
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- Instructor-Led, or
- On Demand
Additional information
It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
Industry Partners
