Create, Deliver & Support: This course equips you with critical knowledge around value streams, workflow optimization and more - one of four important building blocks of your ITIL 4 Managing Professional certificate.
In no time, you'll learn everything you need to know about how to effectively develop, deliver and support services. Key value streams, practices and processes are at the core of the course, as well as a deeper understanding of service performance, service quality and common improvement methodologies. You will learn all this content interactively and with high practical relevance from one of our accredited SERVIEW trainers.
As the ITIL training fully meets the requirements of the Official Accreditor of ITIL 4 (PeopleCert) and is therefore officially accredited, you are guaranteed the best possible preparation for the exam and practical application. After successfully completing the module, you will not only be able to align your organization's services profitably, but will also be a decisive step closer to ITIL 4 Managing Professional status.
Course Prerequisites
What’s included
- 8-10 hour content
- Mouth-friendly learning modules
- Interactive & engaging content
- Self-directed learning
- Learn at your own pace
- In-depth case studies
- Progress tracking in real time
- Structured learning checklist
- Embedded ITIL Glossary
Additional information
Please note:
Once you have completed your order, you will receive your access data for the course and further information from the course provider by e-mail within two business days.
Would you like to see this e-learning in action in advance? See for yourself in this demo.
Exam details
| Duration | 90 minutes |
| Questions | 40 multiple-choice questions with 4 possible answers each, of which only one is correct |
| More info | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. |
| Exam languages | German or English |
| Testing Institute | PeopleCert |
The ITIL® 4 Managing Professional (CDS) training incl. Exam Voucher (English) course is provided by SERVIEW, an ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
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