Do you want to become a Managing Professional? Then learn everything about "Drive Stakeholder Value" (DSV) - the ITIL 4 topic module for successful collaboration and interaction.
In this ITIL training, you will deepen your knowledge and skills around engagement and interaction between a service provider and its customers, users, suppliers and partners. In this way, you expand your basic knowledge from the ITIL Foundation to include effective techniques for stakeholder management, principles of design thinking and the various dimensions of a customer-focused culture.
This Managing Professional training course is accredited by the Official Accreditor of ITIL 4 (PeopleCert). This guarantees that you will be taught all the key content of the "Drive Stakeholder Value" module. You will take the final online exam on a date of your choice. This is another milestone in your ITIL career, as certification from the DSV topic module is one of four prerequisites for qualifying as an ITIL 4 Managing Professional.Course Prerequisites
Prerequisite for this course is the successfully completed ITIL 4 Foundation.
Additional information
Please note:
Once you have completed your order, you will receive your access data for the course and further information from the course provider by e-mail within two business days.
Would you like to see this e-learning in action in advance? See for yourself in this demo.
Exam details
| Duration | 90 minutes |
| Format | 40 multiple-choice questions, each with 4 possible answers, only one of which is correct. |
| More info | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. |
| Exam languages | English or German |
| Testing Institute | PeopleCert |
The ITIL® 4 Managing Professional (DSV) training incl. Exam Voucher (English) course is provided by SERVIEW, an ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
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