Do you want an exclusive and customized training to learn the basics of IT service management? Then this course is just right for you!
We tailor the Essentials training specifically to your requirements. You determine the location, length and content of the training yourself together with our experts. This means you receive exactly the training you need for your organization. Basically, the course will teach you the success factors of service management, the maturity model, the role model in IT service management, as well as some principles, practices and models based on the ITSM framework. However, the course content can be customized and is entirely based on your ideas.
At the end of the training, your course participants will have exactly the knowledge that is crucial for your business situation. This enables them to assess the added value of service management in your organization. They will also be able to explain the principles, processes and roles in detail to customers and stakeholders. In this way, participants learn exactly the content that really counts - efficiently, compactly and with a high level of practical relevance.
Course Prerequisites
You do not need any previous experience to participate in this training.
Additional information
Please note:
Once you have completed your order, you will receive your access data for the course and further information from the course provider by e-mail within two business days.
Would you like to see this e-learning in action in advance? See for yourself in this demo.
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