Learn about the DRAC method - Dig deeper, Rephrase, Argue /Adjust, Control/Concretize.Imagine an example of dealing with an objection.Practice dealing with objections while preserving the relationship with the different characters that you will meet, even if there is little room for maneuver.
Who should attend
For anyone having to manage objections.
Course Prerequisites
None.
What you will learn
Deal with objections whilst maintaining the relationship, even when you have little room to maneuver.
Additional information
This course is eligible for 0.25 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
