Listen and synchronize with the client to create trust. Choose the right words to better adapt. Build on authenticity to strengthen customer relationships.
Who should attend
Experienced sales professionals who want to develop their skills by integrating new ones.
Course Prerequisites
None.
What you will learn
At the end of this module, you will have identified the key points for adapting to the different communication styles of your customers.
Additional information
This course is eligible for 0.25 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
