What is a problem?Presentation of the “ACE” problem resolution method How to identify a major problem by the difficulties encountered (Pareto, decision matrix).Drawing up a factual breakdown of the problem (WWWWHHW method).Correctly identifying and selecting the causes that you need to address (fishbone diagram, root cause analysis).PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
Anyone who wants to find a long-term resolution to a problem, individually or in a group.
Course Prerequisites
No prerequisites.To complete this program, you will need to work through part B.
What you will learn
By the end of this module, you will be able to produce a factual description of a problem and identify its root cause.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.