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Sales & Customer Relationship (Focus)

Sales & Customer Relationship (Focus)

CEG-BU-SACURE-F

USD 39.90
excl. VAT
Please note: The price will be deducted in your cart when a course seat is purchased.

The Focus bundles: They last 10 minutes each course. The courses are video based and put
the learner in very operational situations where they have to make decisions.

This "Sales & Customer Relationship (Focus)" learning package consists of the following 8 individual courses:

  • Giving bad news in a positive way
  • Handling angry customers
  • Managing customer incivility
  • Conduct a commercial negotiation
  • Delivering a powerful & winning online sales pitch
  • Purchasing negotiations: playing the credibility card
  • Purchasing negotiations: Mastering the 3 key steps
  • Delivering a powerful and winning online sales pitch


A detailed description of each individual course in this package can be found in the "What's included" tab on top.

After booking, this content is immediately available to you and can be used without restriction for 365 days.

USD 39.90

Giving bad news in a positive way

Module 1

Giving bad news in a positive way

Giving bad news in a positive way

CG-MFH034-EN
Free of Charge
E-Learning
English
365 days
Describe and present the bad news.Propose solutions.Maintaining trust.PMI accreditation: earn 0.25 points toward your Leadership certification.
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Handling angry customers

Module 2

Handling angry customers

Handling angry customers

CG-MFH035-EN
Free of Charge
E-Learning
English
365 days
Use the STAR method.Adapt your response to facts, opinions or emotions.
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Managing customer incivility

Module 3

Managing customer incivility

Managing customer incivility

CG-MFH036-EN
Free of Charge
E-Learning
English
365 days
Identify points of vigilance in the handling of incivilities.Manage incivilities in a progressive way, in 3 steps.Use the 'empty bucket' method.
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Conduct a commercial negotiation

Module 4

Conduct a commercial negotiation

Conduct a commercial negotiation

CG-MFH033-EN
Free of Charge
E-Learning
English
365 days
Clearly define the scope of the negotiation, in order to avoid cascading negotiations.Balance the exchange, soliciting counterparties each time you are asked to make concessions.
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Delivering a powerful and winning online sales pitch

Module 5

Delivering a powerful and winning online sales pitch

Delivering a powerful and winning online sales pitch

CG-MFH039-EN
Free of Charge
E-Learning
English
365 days
Environment  Non-verbal communication Engaging with customers using the LIVE principles 
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Purchasing negotiations: playing the credibility card

Module 6

Purchasing negotiations: playing the credibility card

Purchasing negotiations: playing the credibility card

CG-MFH012-EN
Free of Charge
E-Learning
English
365 days
Silence is golden.Direct and respectful language.Stay the course when the situation becomes uncomfortable.'
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Purchasing negotiations: Mastering the 3 key steps

Module 7

Purchasing negotiations: Mastering the 3 key steps

Purchasing negotiations: Mastering the 3 key steps

CG-MFH013-EN
Free of Charge
E-Learning
English
365 days
Take care with your introduction to remove any ambiguity and get to the facts quicklyDiscuss to achieve the set objectives.Conclude to finalize the agreement and facilitate the next step'
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Delivering a powerful and winning online sales pitch

Module 8

Delivering a powerful and winning online sales pitch

Delivering a powerful and winning online sales pitch

CG-MFH039-EN
Free of Charge
E-Learning
English
365 days
Environment  Non-verbal communication Engaging with customers using the LIVE principles 
See more See less

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E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
2 hours
The estimated total effort it will take you to complete the learning product.