During this on demand training course, attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping.
A combination of course content and lab work will help attendees learn to gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution. Learn the concepts and value of ServiceNow Service Mapping top down discovery that allows ServiceNow administrators to model an entire service by providing a single entry point to the service such as a web URL or host address and port.
What you will learn
- Navigate the Service Mapping user interface
- Learn where to configure Service Mapping credentials
- Configure Service Mapping to discover and model a service from a top down approach including all the applications, network devices, and servers that support it
- Gain in-depth knowledge on how to configure Service Mapping patterns to allow administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping
- Review the Identification and Reconciliation application to understand how inserts and updates are performed to configuration items in the CMDB
- Learn common troubleshooting techniques
Additional information
It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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