A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.
During this training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.
These objectives are achieved through a combination of video lectures, demos, and lab exercises that walk you through building your own Service Portal from scratch.
Course Prerequisites
Completion of the ServiceNow System Administration course with 6+ months of hands-on administration experience.
Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:
- Scripting in ServiceNow
- AngularJS
- Bootstrap
- CSS
- HTML
What you will learn
- Discover all aspects of the Service Portal application
- Explain how to reconfigure an existing portal
- Review the Service Portal framework
- Develop new Service Portals, Themes, Pages, and Menus
- Identify how to use and create Widgets
- Apply existing Portal components
- Describe Service Portal search capabilities
- Configure other aspects of the platform to enhance a Service Portal
- Build a Guided Tour within a Service Portal
- Discover the User Experience Analytics dashboard to better understand Service Portal usage metrics.
Additional information
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