Virtual Agent (VA) is a conversational bot platform for providing user assistance through conversations within a messaging interface. It is a platform capability that falls under ServiceNow's Intelligence Automation. Its low-code designer allows you to build conversations to help users quickly obtain information, make decisions or requests, perform everyday work tasks, or ask questions.
What you will learn
- Examine the typical process for implementing Virtual Agent
- Describe how the Conversational Interfaces Guided Setup aids in implementing Virtual Agent
- Demonstrate how to install Virtual Agent on different applications/platforms
- Show how to configure the client interface, notifications, and language translation
- Integrate Virtual Agent with third-party messaging applications
- Simulate the process for planning, building, testing, and publishing a Virtual Agent conversation
- Describe the reporting capabilities and widgets for analyzing the data produced by VA conversations
Additional information
It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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