Lab Exercises
- Lab 1-1: Overview of UCCE Lab Environment
- Lab 1-2: Explore Your Voice Gateway (Ingress/VXML)
- Lab 1-3: Explore CVP and ICM Servers
- Lab 2-1: Install the ICM Main Installer
- Lab 2-2: Install the ICM Central Controller and Admin & Data Server
- Lab 2-3: Configure/Install PG for CVP and UCM
- Lab 2-4: Install, Configure and License CVP
- Lab 2-5: Configure IOS Voice Gateway for CVP
- Lab 2-6: Configure ICM for CVP Scripting
- Lab 2-7: Prepare a Simple CVP Test Script
- Lab 2-8: Use ICM Tools to Observe Script Progress
- Lab 3-1: ICM Scripting with Microapps
- Lab 3-2: Configure ICM for Basic Agent Functionality
- Lab 3-3: Install CTI Components
- Lab 3-4: CTI Route Point Initiated Calls
- Lab 4-1: Implement Cisco Courtesy Callback
- Lab 5-1: Install and Configure Cisco Outbound Option - SIP
- Lab 6-1: Using Troubleshooting Tools
- Lab 6-2: Instructor Break/Fix Lab
Lab inquiry
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