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Identifying the characteristics of an assertive, passive and aggressive attitude.Using simple techniques to become more assertive.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
Anyone who wants to manage tense situations more effectively.
Course Prerequisites
No prerequisites.To complete this program, you will need to work through part B.
What you will learn
You will learn how to react in tense situations by stating your case assertively yet without aggression.You will already be aware of your strengths and weaknesses. In this module, you will learn how to manage them more effectively.You will come away with practical ways to analyze the behavior of people around you.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.