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Mastering the power of questioning to encourage the customer to think in a more mature way.Reinforcing your argument with active listening.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
All sales associates.Any professionals who need to persuade customers.
Course Prerequisites
To complete this program, you will need to have worked through part A.
What you will learn
By the end of this module, you will have learned how to use questioning to explore customers' and prospects' needs and persuade them more effectively.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.