Virtual Agent (VA) is a conversational bot platform for providing user assistance through conversations within a messaging interface. It is a platform capability that falls under ServiceNow's Intelligence Automation. Its low-code designer allows you to build conversations to help users quickly obtain information, make decisions or requests, perform everyday work tasks, or ask questions.
What you will learn
- Examine the typical process for implementing Virtual Agent
- Describe how the Conversational Interfaces Guided Setup aids in implementing Virtual Agent
- Demonstrate how to install Virtual Agent on different applications/platforms
- Show how to configure the client interface, notifications, and language translation
- Integrate Virtual Agent with third-party messaging applications
- Simulate the process for planning, building, testing, and publishing a Virtual Agent conversation
- Describe the reporting capabilities and widgets for analyzing the data produced by VA conversations
Additional information
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