The ITIL 4 Foundation Training of our Digital Academy gives you an easy introduction to the world of ITIL and prepares you for the official exam.
The ITIL 4 Foundation is the starting point for all advanced ITIL trainings. In this training you will learn the basics of the ITIL philosophy and learn about the new Service Value System of ITIL 4, after which you will be perfectly prepared to take the online exam.
- 365 days access to the SERVIEW Digital Academy
- Animated explanations in the SERVIEW Workbook-Style
- Many practical examples
- Learning controls in an entertaining dialogue procedure
- Explanatory videos based on SimpleShow
- ITIL 4 poster
- Complete ITIL 4 glossary
- Examination simulator (2 sample exams)
Who should attend
You might be a service or IT organisation manager or employee, leader, CEO, IT professional or business manager. Or maybe you wish to gain a fundamental understanding of ITIL and acquire the official certificate.
You need no previous knowledge to participate in the ITIL Foundation training.
What you will learn
The training is based on the official syllabus of ITIL 4. Basically, you will be taught the ITIL theory and prepare for the Foundation exam.
This digital training consists of the following contents:
- Introduction to Service Management with ITIL®4
- The ITIL® basic principles
- The four dimensions of service management
- The ITIL® Practices
- Examination simulation