Identifying the challenges of customer contact.Being successful in the face-to-face meeting.Establishing close communication with the customer.Restoring the balance in sensitive situations.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
Anyone who works in direct contact with customers.
Course Prerequisites
No prerequisites.
What you will learn
By the end of this module, you will be able to implement good practices in order to be seen as trustworthy by the customer.You will know how to boost your company's image, establish close communication with your customer and identify how to manage sensitive situations.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
