Using the customer's needs to support your argument.Focusing on customer benefits to deliver satisfaction.Using service-oriented language.Securing customer loyalty, even in a deadlock.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
Anyone who works in direct contact with customers.
Course Prerequisites
No prerequisites.
What you will learn
By the end of this module, you will be able to secure customer agreement to your solutions by capturing the customer's attention, supporting your proposals with well-structured arguments and guiding the decision-making process.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
