Encouraging customers to talk when making contact.Asking the right questions.Managing obstacles to mutual understanding.Using the right techniques to achieve empathic listening.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
Anyone who works in direct contact with customers.
Course Prerequisites
No prerequisites.
What you will learn
By the end of this module, you will be able to establish successful first contact with your customer and glean the information you need by asking the right questions.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
