Securing loyalty through satisfaction.Identifying how to become your customer's preferred supplier.Managing dissatisfaction.Cross-selling through advice.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
Anyone who works in direct contact with customers.
Course Prerequisites
No prerequisites.
What you will learn
By the end of this module, you will be able to build customer loyalty at each contact, cross-sell effectively and deal with potential complaints.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
