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Handling angry customers

Handling angry customers

CG-MFH035-EN

USD 22.50
excl. VAT
Please note: The price will be deducted in your cart when a course seat is purchased.
Use the STAR method.Adapt your response to facts, opinions or emotions.

Who should attend

Anyone in contact with customers.

Course Prerequisites

No prerequisites.

What you will learn

Adopt good practices to manage angry customers.

Additional information

This course is eligible for 0.25 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

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E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
10 min
The estimated total effort it will take you to complete the learning product.

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