Master the four phases of customer interaction to succeed in sales.The welcoming phase: creating a favorable sales climate.The discovery phase: identify and identify the need behind the request expressed by the client.The sales-advice phase: presenting the most suitable solution while focusing on customer benefits.The engagement phase: comforting the customer in his purchasing decision and supporting him until the end.
Who should attend
Any seller wishing to acquire sales techniques.Anyone wishing to move towards a sales profession.
Course Prerequisites
No prerequisites.
What you will learn
At the end of this module, you will be able to conduct the 4 key phases of a sales interview to an individual: reception / discovery / sales-advice / engagement.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
