My Cart
Managing clients requests by email and chat

Managing clients requests by email and chat

CG-MH235-EN

USD 22.50
excl. VAT
Please note: The price will be deducted in your cart when a course seat is purchased.
Master the different steps and tools of the REDACT method and learn how to: Bounce back quickly, Express empathy, Discover the customer's needs, Announce a solution and Close the sale.

Who should attend

Any salespeople or web advisors who respond to clients via chat.

Course Prerequisites

No prerequisites

What you will learn

At the end of this module, you will be able to respond to a customer request by chat in a professional manner, by applying the REDACT method.

Additional information

This course is eligible for 0.5 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

Save
E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
15 min
The estimated total effort it will take you to complete the learning product.

We found other products you might like!

  1. Communication

    Program CEG-BU-COM
    Communication

  2. Sales & Customer Relationship (Classic)

    Program CEG-BU-SACURE-C
    Sales & Customer Relationship (Classic)