Identify points of vigilance in the handling of incivilities.Manage incivilities in a progressive way, in 3 steps.Use the 'empty bucket' method.
Who should attend
Anyone who has to deal with customer incivilities (derogatory comments, insults, threats).
Course Prerequisites
No prerequisites.
What you will learn
Adopt good practices to manage a client who is uncivil towards you (derogatory comments, insults, threats).Recharge your batteries to remove the overload of negative emotions.
Additional information
This course is eligible for 0.25 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
