Meet the demands of the phone sales relationship. Identify the customer's motivations in order to respond effectively. Remain an effective sales liaison in a stressful situation.
Who should attend
All professionals who have phone conversations with customers.
Course Prerequisites
Aready have knoweldge of the customer relationship
What you will learn
Effectively ensure the commercial relay between the customer and the company.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
