Incorporating the five stages of persuasion into your arguments.Using the benefits of listening to help you persuade others.Reassuring your customer that they are being listened to and understood.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
All sales associates.Any professionals who need to persuade customers.
Course Prerequisites
No prerequisites.To complete this program, you will need to work through part B.
What you will learn
By the end of this module, you will know how and why you need to listen to your customer to be more persuasive.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
