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Using emotions to build trust. Part A

Using emotions to build trust. Part A

CG-MH138A-EN

USD 22.50
excl. VAT
Please note: The price will be deducted in your cart when a course seat is purchased.
To use your emotions to build a strong relationship with the customer throughout the sales process.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

All commercial professionals.All professionals that need to negotiate with a client.

Course Prerequisites

To complete this module you must work through both Part A and B.

What you will learn

To use your emotions to build a strong relationship with the customer throughout the sales process. To understand the role of emotions in a business relationship. To manage a customer's negative emotions and restore trust.

Additional information

This course is eligible for 0.5 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

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E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
15 min
The estimated total effort it will take you to complete the learning product.

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