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The 4 steps of a follow-up callActive listening techniquesDealing with a difficult customer
Who should attend
Everyone who wants to know how to carry out a follow-up call for late payments from customers.
Course Prerequisites
No prerequisites.
What you will learn
At the end of this module, you will be able to:Implement the 4 steps of a follow-up callUse active listening techniquesUnderstand how to react when faced with a difficult customer
Additional information
This course is eligible for 0.25 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.