Identifying the signs of emotion in your coworkers.Practicing empathic listening.PMI accreditation: earn 0.5 points toward your Leadership certification.
Who should attend
All managers.
Course Prerequisites
After completing the following module: The emotional skills of the manager.To complete this program, you will need to work through part B.
What you will learn
By the end of this module, you will understand the emotional dimension of the manager's role and will be able to deal with your coworkers' emotions. You will be able to handle individual emotions in the heat of the moment and identify the right support provision based on the nature of the emotional reaction.
Additional information
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
