Field Service Management Implementation

Field Service Management Implementation

ServiceNow NIC-SNO-FSMI

USD 500,00
excl. VAT

This course is designed for Implementation Specialists responsible for setup and configuration of ServiceNow® Field Service Management application and related functionality. A combination of recorded lectures, demonstrations, topic debriefs, hands-on lab exercises, and knowledge checks helps learners develop relevant skills for successful field service management implementations.

Course Prerequisites

Mandatory Prerequisites:

  • Field Service Management (FSM) Fundamentals

Recommended Prerequisites:

  • ServiceNow Platform Implementation (Instructor-led or On Demand)
  • Flow Designer: Create a Flow
  • Flow Designer: Create Sub-flows and Actions
  • Field Service Part Sourcing and Transfer Fundamentals
  • Dynamic Scheduling Fundamentals

What you will learn

  • Identify implementation stakeholders, resources, and contributors to success
  • Validate foundational data and relationships (locations, groups, users, customers, accounts, contacts, stockrooms, products, assets, etc.)
  • Recall geolocation capabilities, benefits, and configuration options
  • Configure field service business process lifecycle, state flows, assignment methods, and add-on settings
  • Configure a work order approval workflow
  • Configure work order and task form views
  • Leverage work order templates to streamline work management activities
  • Create a questionnaire using survey designer
  • Create and manage skills
  • Assess skills calculations and configuration options
  • Create advanced maintenance plans and schedules
  • Evaluate scheduling and dispatch capabilities
  • Configure scheduling and dispatch tools for optimal experience
  • Inspect the dynamic scheduling configuration, process, and calculations
  • Configure dynamic scheduling to solve for specific business requirements
  • Assess the part sourcing and transfer process and configuration options
  • Automate transfer order line task assignment using flow designer
  • Configure time recording categories, rate types, and time sheet policies
  • Configure appointment booking services
  • Create a targeted communication
  • Configure contextual search for knowledge
  • Evaluate key considerations for implementing field service mobile
  • Evaluate customer experience capabilities

Additional information

It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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