Use the STAR method.Adapt your response to facts, opinions or emotions.
Who should attend
Anyone in contact with customers.
Course Prerequisites
No prerequisites.
What you will learn
Adopt good practices to manage angry customers.
Additional information
This course is eligible for 0.25 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
Escribe tu propia revisión
Sólo usuarios registrados pueden escribir revisiones. Por favor inicie sesión o cree una cuenta