MyStory Embracing Change: I Manage Conflicts Using Emotional Intelligence

• Formulating the Terms of the Disagreement By Sticking to the Facts
• Taking a Step Back From What is Happening Within Yourself
• Taking an Interest in the Feelings and Needs of Others
• Formulating a Positive Request, Finding a Compromise

Professionals at all levels of the organization who want to approach change and the unexpected in a more positive and constructive manner, considering it as an opportunity for growth.

None.

At the end of this module, you will have identified the key points of effective and respectful communication aimed at anticipating or managing conflicts in the context of change.

• Watch the heroine manage a conflict situation with a colleague.
• Identify best practices and areas of caution.
• Evaluate the heroine, compare your assessment with that of our experts, and benefit from their advice.
• Prepare to apply what you have learned through a summary quiz.

This course is eligible for 0.25 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.