Software Asset Management Fundamentals

Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve various people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this interactive course, attendees will master the setup, configuration, and usage of the ServiceNow® Software Asset Management Professional application, with a focus on:

• Managing software licenses (models, entitlements, and metrics)
• Controlling the cost of purchasing and managing software assets
• Managing the software asset life cycle from planning to disposal
• Using software discovery and normalization
• Reconciling and achieving software compliance
• Controlling software usage and reclamation
• Improving IT software asset services to end users
• Creating standards and processes for managing software assets

• Generate standards and processes for managing software assets
• Monitor software usage and reclamation to control the costs of purchasing and managing software assets
• Plan and execute software compliance strategies to achieve positive audit outcomes
• Outline the software asset lifecycle from planning to disposal