An Amazon Connect Flow defines how a customer experiences an organization's contact center from start to finish. Flows enable businesses to customize their Interactive Voice Response (IVR) systems and optimize routing. For example, by using Flows, IVR designers can offer users a set of menu options and route calls based on their key-pad selections. Amazon Connect Flows empower businesses to reduce their customer effort by creating dynamic and personalized experiences.
Who should attend
This course is intended for contact center professionals, including those in roles such as:
- Contact center engineer, technologist, implementation consultant, and IVR designer.
Course Prerequisites
No prerequisites needed.
What you will learn
In this course, you will learn to:
- Recognize the Amazon Connect Flows types.
- Identify Amazon Connect Flow block types.
- Explore the Amazon Connect Flow designer.
- Identify ways to enable Amazon Connect functionality.
- Identify Flow blocks used for operational process improvements.
Industry Partners
