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ITIL 4 Practitioner: Relationship Management

ITIL 4 Practitioner: Relationship Management

PeopleCert NIC-PC-ITILRM

USD 1,000.00
excl. VAT

The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.

This self-paced e-learning course provides comprehensive guidance on the Relationship Management practice as outlined in ITIL® 4. Accredited by PeopleCert, this course helps learners understand how to establish and nurture positive relationships with stakeholders at all levels to ensure successful service delivery and value co-creation.

You’ll learn how to build trust, manage expectations, and align IT services with business goals through effective communication, collaboration, and stakeholder engagement strategies. The course also prepares you for the ITIL® 4 Practitioner: Relationship Management certification exam.

Who should attend

This course is ideal for:

  • Service managers and relationship managers

  • ITSM professionals working closely with business stakeholders

  • Customer success managers and account managers in IT environments

  • Individuals responsible for stakeholder engagement and satisfaction

  • Anyone holding the ITIL® 4 Foundation certification and seeking to specialize

Course Prerequisites

  • ITIL® 4 Foundation certification (mandatory)

  • Familiarity with IT service delivery, business alignment, or stakeholder communication is helpful

What you will learn

By the end of this course, you will be able to:

  • Understand the purpose, scope, and value of the Relationship Management practice

  • Identify and analyze stakeholder needs, influence, and expectations

  • Build and maintain positive relationships with internal and external stakeholders

  • Facilitate collaboration across business and IT teams to co-create value

  • Use trust-building, communication, and negotiation techniques effectively

  • Align stakeholder engagement strategies with the organization’s goals and ITIL® 4 principles

  • Prepare confidently for the ITIL® 4 Practitioner: Relationship Management certification exam

What’s included

  • Official eBook
  • Exam Voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked Sample Papers 

Additional information

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details. 

Industry Partners

PeopleCert ITIL4
Institution
PeopleCert
The institution that is responsible for the courseware (and lab environment, if included) of this learning product.
E-learning Format
E-Learning
Language
English
Subscription duration
180 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
3 hours
The estimated total effort it will take you to complete the learning product.