A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management
This self-paced e-learning course prepares learners for the ITIL® 4 Specialist: Collaborate, Assure and Improve certification. As part of the ITIL 4 Practice Manager track, this course focuses on the capabilities required to establish robust collaboration, ensure quality assurance, and drive continual improvement across service management practices. It combines theoretical knowledge with practical techniques to help organizations foster a culture of trust, transparency, and sustainable success.
Who should attend
This course is ideal for:
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IT service management professionals seeking to enhance their collaboration and improvement skills
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Team leaders, process owners, and service managers working across practice areas
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Candidates working toward the ITIL 4 Practice Manager designation
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Anyone aiming to improve cross-functional cooperation and performance in IT organizations
Course Prerequisites
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The ITIL® 4 Foundation certification (required)
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At least one ITIL 4 Practitioner or Specialist certification (recommended for context)
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Basic knowledge of service management and organizational change practices
What you will learn
- Official eBook
- Exam Voucher
- Learning Resource Kit
- Interactive eLearning
- Auto-marked Sample Papers
Additional information
PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.
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