This two-day course provides students with the foundational knowledge required to work in a Technical Support Engineer role. This course is for those with no Junos experience and are new to, or interested in pursuing, a Technical Support role. The course summarizes technical support concepts and provides a basic introduction to Juniper products and software. Key topics within this course include technical support concepts, networking, Linux fundamentals, troubleshooting process, soft skills, and basic introduction to Juniper products and software.
This course uses the Juniper cSRX Container Firewall and Containerized Routing Protocol Daemon (cRPD) devices in the lab and is based on Junos OS Release 22.1R1. Also included in the lab is a student desktop (running Ubuntu 20.04.4 LTS).
Who should attend
• Individuals who want a basic understanding of Technical Support skill set
• Individuals who want to learn Junos OS and support Juniper networking technologies and products
Course Prerequisites
• Basic networking knowledge and an understanding of the OSI reference model and the TCP/IP protocol suite; and
• Getting Started with Networking e-learning course
What you will learn
• Describe Juniper hardware and software products.
• Describe the job of a Technical Support Engineer.
• Describe Linux administration fundamentals.
• Describe networking device fundamentals.
• Describe Linux networking concepts.
• Describe Junos OS architecture, Juniper hardware components, and J-Web.
• Perform Junos OS administration tasks using the CLI.
• Perform process-based troubleshooting tasks.
• Perform basic network troubleshooting tasks.
• Describe the Juniper Technical Assistance Center (JTAC) organization structure and support model.
• Demonstrate effective customer communication skills.
Additional information
PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.
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