Amazon Connect Flows Lambda Integrations Fundamentals

Amazon Connect Flows Lambda Integrations Fundamentals

AWS LIS-AWSII-10584

Free of Charge

The integration between Amazon Connect flows and AWS Lambda enhances functionality in contact center operations. Lambda functions extend the capabilities of Amazon Connect flow by accessing other Amazon Web Services (AWS) services and third-party applications. In this course, you will learn how Amazon Connect flows work with Lambda functions.

Who should attend

This course is intended for:

  • Contact center professionals, including those in roles such as contact center engineers, Amazon Connect developers, and implementation consultants

Course Prerequisites

We recommend that attendees of this course have:

  • Completed the Amazon Connect Flows Fundamentals course
  • Completed the Amazon Connect Flows Intermediate course

What you will learn

In this course, you will learn to:

  • Recognize the benefits of integrating Amazon Connect flows with Lambda functions.
  • Recognize the input parameters and response syntax for Lambda functions invoked by Amazon Connect flows.
  • Identify best practices for integrating Lambda functions in Amazon Connect flows.
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