Customer Service Management Implementation

Customer Service Management Implementation

ServiceNow NIC-SNO-CSMI

USD 500.00
excl. VAT

In this 2-day interactive course, attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation.

Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation best practices.

Course Prerequisites

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
    • Instructor-Led, or
    • On Demand
  • Customer Service Management (CSM) Fundamentals
    • Instructor-led, or
    • On Demand
  • ServiceNow Platform Implementation
    • Instructor-Led, or
    • On Demand

Additional information

It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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