Unified Contact Center Express and Unified IP IVR Deployment

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Course Overview

This product includes a lab environment for the course mentioned in the product title.

Lab Exercises

Module 1: Cisco Unified CCX Product Overview
Module 2: Cisco Unified CCX Installation and Configuration
Module 3: Cisco Unified CCX Scripting
Module 4: Cisco Unified CCX ACD Operations
Module 5: Cisco Unified CCX Premium Functions
Module 6: Cisco Unified CCX Maintenance

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Unified Contact Center Express and Unified IP IVR Deployment

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USD 56.70

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Name	Description	Lifetime
gdpr_cookie_consent	Stores the user's cookie consent state for the current domain	1 Year
gdpr_cookie_groups	Stores the user's cookie consent state for the current domain	1 Year
FLL_FRONTEND	Used for redirecting to sso client	1 Year
FLL_VIEW	Used to remember the store view you were last on.	1 Year
form_key	Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.	1 Day
mage-cache-sessid	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 Day
mage-cache-storage	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 Day
mage-cache-storage-section-invalidation	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 Day
mage-cache-timeout	This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.	1 Day
mage-messages	Necessary for the functionality of the website's chat-box function.	1 Day
PHPSESSID	Preserves user session state across page requests.	1 Day
product_data_storage	Necessary for the compare-products function on the website.	1 Day
recently_compared_product	Necessary for the compare-products function on the website.	1 Day
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.	1 Year
__cf_bm	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	1 Day
disableNewsletterPopup	Used for disabling newsletter popup	1 Year
recently_compared_product_previous	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	1 Day
recently_viewed_product	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	1 Day
recently_viewed_product_previous	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	1 Day
section_data_ids	Used in context with the shopping cart functionality. Remembers any wish-list products and visitor credentials when checking out.	1 Day

Name	Description	Lifetime
geo_country		29 Days
geo_country_name		29 Days

Name	Description	Lifetime
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 Year
_gat	Used by Google Analytics to throttle request rate	1 Day
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 Day
_dc_gtm_UA_#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	1 Year
_ga_#	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	1 Year
collect	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	1 Year
YSC	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	1 Year
VISITOR_INFO1_LIVE	Tries to estimate the users bandwidth on pages with integrated YouTube videos.	179 Days

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