Customer Service using IBM Sterling Store Engagement (Next-gen)

Customer Service using IBM Sterling Store Engagement (Next-gen)

IBM NIC-IB-6F132G

EUR 535,00
exkl. MwSt.

Course 6F132G covers the customer service management activities that store associates perform routinely. Students learn how to create and update customer orders, process customer appeasements, process returns and exchanges, using IBM Sterling Store Engagement (Next-gen). The course includes demonstrations of key tasks to simulate real-world store operations. Additionally, the course provides a lab environment with hands-on exercises to practice the tasks required for the customer service agents.

Wer teilnehmen sollte

Store Associates

Kursvoraussetzungen

The audience for this course must have a basic understanding of the IBM Sterling Order Management solution concepts and a basic understanding of Sterling Store Engagement (Next-gen) concepts.

Zusätzliche Informationen

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.

Schreiben Sie Ihre eigene Bewertung

Nur registrierte Nutzer können Bewertungen abgeben. Bitte melden Sie sich an oder Erstellen Sie ein Benutzerkonto